Fusion CX Limited
NSE: FUSIONCX · Business Process Outsourcing (BPO)/Knowledge Process Outsourcing (KPO)
Snapshot
Unlock Fusion CX Limited's vital signs
Growth · Profitability · Valuation · Strength · Conviction
Company Overview
Business
Fusion CX Limited is a global customer experience service provider offering multi-channel support across voice, email, chat, and messaging, alongside AI data infrastructure services. The company operates a network of delivery centers across multiple countries and serves a diverse client base, including major Fortune 1000 enterprises.
Business Model
The company generates revenue by providing outsourced customer experience services, digital solutions, and technical support to diverse industry verticals such as telecom, BFSI, retail, and healthcare. It also leverages its subsidiary, Omind Technologies, to develop proprietary AI and SaaS-enabled platforms.
- Delivery Centers:40
- Countries:13
- Languages Supported:28
- Total Customers:208
Growth Outlook
Growth is expected to be driven by expansion in AI data infrastructure services, technological integration through proprietary SaaS platforms, and continued client acquisition across global markets.
- Revenue from Operations (FY2026):18,181.38 million rupees
- Fortune 1000 Clients:22
Key Risks
- Client Concentration. Reliance on a concentrated base of major enterprise clients can impact revenues if key accounts reduce their outsourcing budgets.
- Wage Inflation and Talent Retention. As a customer experience and BPO provider, rising wage costs and high employee attrition rates can pressure operating margins.
- Technology Disruption. Rapid advancements in artificial intelligence and automated customer service solutions require continuous capital expenditure to stay competitive.
- Geopolitical and Currency Risks. Operating across multiple international jurisdictions exposes the company to foreign exchange fluctuations and regulatory changes.
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Peers · Business Process Outsourcing (BPO)/Knowledge Process Outsourcing (KPO)
| Company | Mkt Cap | P/E (TTM) | EV/EBITDA | Rev Gr YoY | EBITDA Mgn | ROE | ROCE | 1Y Return |
|---|---|---|---|---|---|---|---|---|
Fusion CX LimitedFUSIONCX | ₹4,048 Cr | — | — | — | 17.0% | — | — | — |
eClerx Services Ltd.ECLERX | ₹17,792 Cr | 16.0× | 14.23 | 23.2% | 27.7% | 30.0% | 35.6% | -57.5% |
RPSG VenturesRPSGVENT | ₹2,651 Cr | -20.4× | 4.92 | 18.5% | 15.0% | 0.1% | 9.7% | -3.8% |
One Point One Solutions LimitedONEPOINT | ₹1,819 Cr | 40.5× | 17.62 | 52.4% | 27.1% | 10.6% | 12.5% | +49.6% |
Hinduja Global Solutions LimitedHGS | ₹1,572 Cr | -36.2× | 3.80 | -1.5% | 14.1% | -0.9% | 1.1% | -35.1% |
Alldigi TechALLDIGI | ₹1,177 Cr | 13.8× | 6.19 | 7.9% | 29.2% | 33.5% | 29.7% | -13.1% |
As of Mar 2026
Financials
Fusion CX Limited
NSE: FUSIONCX · Business Process Outsourcing (BPO)/Knowledge Process Outsourcing (KPO)
Snapshot
Unlock Fusion CX Limited's vital signs
Growth · Profitability · Valuation · Strength · Conviction
Company Overview
Business
Fusion CX Limited is a global customer experience service provider offering multi-channel support across voice, email, chat, and messaging, alongside AI data infrastructure services. The company operates a network of delivery centers across multiple countries and serves a diverse client base, including major Fortune 1000 enterprises.
Business Model
The company generates revenue by providing outsourced customer experience services, digital solutions, and technical support to diverse industry verticals such as telecom, BFSI, retail, and healthcare. It also leverages its subsidiary, Omind Technologies, to develop proprietary AI and SaaS-enabled platforms.
- Delivery Centers:40
- Countries:13
- Languages Supported:28
- Total Customers:208
Growth Outlook
Growth is expected to be driven by expansion in AI data infrastructure services, technological integration through proprietary SaaS platforms, and continued client acquisition across global markets.
- Revenue from Operations (FY2026):18,181.38 million rupees
- Fortune 1000 Clients:22
Key Risks
- Client Concentration. Reliance on a concentrated base of major enterprise clients can impact revenues if key accounts reduce their outsourcing budgets.
- Wage Inflation and Talent Retention. As a customer experience and BPO provider, rising wage costs and high employee attrition rates can pressure operating margins.
- Technology Disruption. Rapid advancements in artificial intelligence and automated customer service solutions require continuous capital expenditure to stay competitive.
- Geopolitical and Currency Risks. Operating across multiple international jurisdictions exposes the company to foreign exchange fluctuations and regulatory changes.
Start your research today
Unlock AI insights, financials, peers and live data on Fusion CX Limited and 5,000+ companies — free.
Peers · Business Process Outsourcing (BPO)/Knowledge Process Outsourcing (KPO)
As of Mar 2026