Firstsource Solutions Ltd.
NSE: FSL · Business Process Outsourcing (BPO)/Knowledge Process Outsourcing (KPO)
Snapshot
Unlock Firstsource Solutions Ltd.'s vital signs
Growth · Profitability · Valuation · Strength · Conviction
Company Overview
Business
Firstsource Solutions Limited is a global provider of business process management services, specialising in customer lifecycle, mortgage, and digitally enabled engagement solutions. The company serves diverse sectors including banking, healthcare, telecom, media, and utilities.
Business Model
The company generates revenue by providing outsourced business process management, contact centre operations, and digital transformation services to enterprise clients. It leverages a combination of human-led support and intelligent automation to manage complex workflows across the customer lifecycle.
Growth Outlook
Growth is driven by the increasing demand for digital transformation, intelligent automation, and data analytics within the healthcare and financial services sectors. The company continues to focus on expanding its digital-first service offerings to improve operational efficiency for its global client base.
Key Risks
- Client Concentration. Significant reliance on a limited number of large enterprise clients in the banking and healthcare sectors could impact revenue if major contracts are lost.
- Data Privacy and Security. As a handler of sensitive financial and healthcare data, the company faces substantial risks related to cyberattacks, data breaches, and evolving global regulatory compliance requirements.
- Wage Inflation and Talent Retention. The BPO sector is highly labour-intensive, and rising wage costs or high attrition rates in key delivery centres could compress operating margins.
- Geopolitical and Currency Risk. Operating across multiple international jurisdictions exposes the company to fluctuations in foreign exchange rates and potential changes in cross-border trade policies.
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Key Metrics
REVENUE
₹10,064 Cr
TTM · consolidated
NET PROFIT
₹671 Cr
TTM · consolidated
EPS
₹9.71
TTM · consolidated
RETURN ON EQUITY
15.8%
TTM · consolidated
RETURN ON CAPITAL EMPLOYED
18.5%
TTM · consolidated
P/E
27.2x
Q1 FY27 · consolidated
EV/EBITDA
12.1x
Q1 FY27 · consolidated
EBITDA MARGIN
16.6%
TTM · consolidated
NET PROFIT MARGIN
6.1%
Q1 FY27 · consolidated
DEBT TO EQUITY
0.4x
Q1 FY27 · consolidated
Peers · Business Process Outsourcing (BPO)/Knowledge Process Outsourcing (KPO)
| Company | Mkt Cap | P/E | EV/EBITDA | Rev Gr YoY | EBITDA Mgn | ROE | ROCE | 1Y Return |
|---|---|---|---|---|---|---|---|---|
Firstsource Solutions Ltd.FSL | ₹18,428 Cr | 27.23 | 12.06 | 19.7% | 16.6% | 15.8% | 18.5% | -26.9% |
eClerx Services Ltd.ECLERX | ₹17,923 Cr | 16.13 | 14.34 | 23.2% | 27.7% | 30.0% | 35.6% | -57.1% |
RPSG VenturesRPSGVENT | ₹2,751 Cr | -19.94 | 5.39 | 17.8% | 14.5% | 0.1% | 9.3% | -6.1% |
Hinduja Global Solutions LimitedHGS | ₹1,857 Cr | -42.75 | 4.27 | -1.5% | 14.1% | -0.9% | 1.1% | -23.5% |
One Point One Solutions LimitedONEPOINT | ₹1,499 Cr | 33.34 | 14.69 | 52.4% | 27.1% | 10.6% | 12.5% | +29.3% |
Alldigi TechALLDIGI | ₹1,228 Cr | 14.37 | 6.48 | 7.9% | 29.2% | 33.5% | 29.7% | -16.2% |
As of Q1 FY27
Financials
Firstsource Solutions Ltd.
NSE: FSL · Business Process Outsourcing (BPO)/Knowledge Process Outsourcing (KPO)
Snapshot
Unlock Firstsource Solutions Ltd.'s vital signs
Growth · Profitability · Valuation · Strength · Conviction
Company Overview
Business
Firstsource Solutions Limited is a global provider of business process management services, specialising in customer lifecycle, mortgage, and digitally enabled engagement solutions. The company serves diverse sectors including banking, healthcare, telecom, media, and utilities.
Business Model
The company generates revenue by providing outsourced business process management, contact centre operations, and digital transformation services to enterprise clients. It leverages a combination of human-led support and intelligent automation to manage complex workflows across the customer lifecycle.
Growth Outlook
Growth is driven by the increasing demand for digital transformation, intelligent automation, and data analytics within the healthcare and financial services sectors. The company continues to focus on expanding its digital-first service offerings to improve operational efficiency for its global client base.
Key Risks
- Client Concentration. Significant reliance on a limited number of large enterprise clients in the banking and healthcare sectors could impact revenue if major contracts are lost.
- Data Privacy and Security. As a handler of sensitive financial and healthcare data, the company faces substantial risks related to cyberattacks, data breaches, and evolving global regulatory compliance requirements.
- Wage Inflation and Talent Retention. The BPO sector is highly labour-intensive, and rising wage costs or high attrition rates in key delivery centres could compress operating margins.
- Geopolitical and Currency Risk. Operating across multiple international jurisdictions exposes the company to fluctuations in foreign exchange rates and potential changes in cross-border trade policies.
Start your research today
Unlock AI insights, financials, peers and live data on Firstsource Solutions Ltd. and 5,000+ companies — free.
Key Metrics
REVENUE
₹10,064 Cr
TTM · consolidated
NET PROFIT
₹671 Cr
TTM · consolidated
EPS
₹9.71
TTM · consolidated
RETURN ON EQUITY
15.8%
TTM · consolidated
RETURN ON CAPITAL EMPLOYED
18.5%
TTM · consolidated
P/E
27.2x
Q1 FY27 · consolidated
EV/EBITDA
12.1x
Q1 FY27 · consolidated
EBITDA MARGIN
16.6%
TTM · consolidated
NET PROFIT MARGIN
6.1%
Q1 FY27 · consolidated
DEBT TO EQUITY
0.4x
Q1 FY27 · consolidated
Peers · Business Process Outsourcing (BPO)/Knowledge Process Outsourcing (KPO)
As of Q1 FY27